We accept return for the items we sell. Your satisfaction is our priority. Our return and refund policy is guided by the following rules:
- Returnable products can be returned within 30 days of delivery. (see exceptions below)
- Product(s) must be in new, fit to be offered-for-sale condition, with safety seals intact
- All parts and accessories must be included and in original packaging
- Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer
- If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund
- Return orders are subject to a 30% restocking fee
- If your return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs
- Shipping errors must be reported within 7 days of delivery
- Special orders, custom orders and products specifically outsourced for the customer are non-returnable
- Warranties are voided for electrical items that leave our premises without a surge protector
Non-returnable items:
The nature of some items simply makes them non-returnable. Sometimes their description will state that they are non-returnable.
Here are some examples (this list in non-exhaustive):
- Opened personal care items
- Oxygen concentrators (Find out if you’re eligible for our buy-back program)
- Raised toilet seats and commodes
- Shower chairs
- Transfer benches
- Toilet frames
- Toilet risers
- All items ordered on special request
- All clearance items
- Anything opened, used, or tried-on
- Custom wheelchairs
- Opened cases
- Bulk orders
- Transfer Lift Chair
- Celox Dressings
- Smart Caregiver Products
- Pacey Cuffs
- Health Smart Products
- AirFree Products
- Life Corporation Products
- All surgery accessories & supplies
Once an item has been returned, we will issue a refund within 24 hours using your initial method of payment.